PlayGrand Casino

Security and Licensing

PlayGrand Casino is licensed and regulated by the Malta Gaming Authority. Hence, players are guaranteed transparency and fair winnings on the site. Moreover, PlayGrand casino employs security measures to protect activities that happen on the site. For instance, the casino works with third parties to verify the age, identity, address, and payment methods of players. These parties adhere to the Data Protection Act to also keep the data confidential.

Furthermore, the casino has restricted certain territories to prevent security issues. The casino also doesn’t accept cash funds when depositing. The casino has to verify all transactions made on the site to prevent fraudulent activities. Transfer of funds between players’ accounts is also prohibited.

Additionally, players cannot have more than one account. If one is found operating multiple active accounts, they will all be terminated. The casino uses advanced technological tools to protect data from transactions and communication between it and players.

Responsible Gambling

PlayGrand casino values its players, therefore, it encourages them to use the site for entertainment purposes, not for financial dependency reasons. The casino offers several tools to eliminate the chances of gambling addiction. One of the protection tools used is setting limits. This includes the deposit limit, which controls how much a player can deposit on the site daily, weekly, or monthly. If a player wants to remove or increase the limit, it will take 24 hours to take effect. A decrease to the limit will be applied immediately.

A reality check tool allows players to keep track of the time they spend on the site. For example, players can set a 1-hour reminder. When time’s up, they’ll receive a notification with the option to stop or continue playing. Another tool players can use is the time-out or take-a-break facility. This allows players to lock themselves out of their account for 24 hours up to 6 weeks. Any request to undo this limit will take 24 hours to take effect.

Players who feel they are losing control can self-exclude. To activate this facility, players must send a request to the casino to restrict access to their account for a specified period. Once the duration ends, their account will be reopened.

The casino also allows players to access their account history to know how much they are spending on the site to make the right calls. Also, in the site’s responsible gambling section are questions to help players recognize if they have a problem. Below this section, organizations are listed that can offer players professional help. Moreover, the casino only accepts players aged over 18 years to prevent underage gambling.

Casino Games

PlayGrand Casino offers its players thousands of casino games to keep them entertained. The company works with several game providers to make this possible. Examples are 4theplayer, Big Time Gaming, Bally, Dice Lab, Evolution Gaming, Iron Dog Studios, Neko Games, Kalamba, NetEnt, Oryx, Play’n Go, Wazdan, Red Tiger, Relax, and Thunderkick, among others.

Examples of the slots players can enjoy on the site are Fire Joker, Fruit Shop, Iron Bank, Piggy Riches, and Gonzo’s Quest Megaways. Some of the jackpot slots available include Divine Fortune, Ted Jackpot King, Winstar, Lighting Leopard, Genie Jackpot Wishamaker, and Jackpot 6000. The table games available include several versions of blackjack, roulette, and baccarat. Examples of live casino games on the site are roulette, blackjack, Crazy Time, Monopoly, craps, and Dream Catcher.

Payment Methods

PlayGrand casino accepts a wide array of payment methods. These include Visa, Mastercard, Maestro, Paysafecard, bank transfer, Skrill, Neteller, and MuchBetter. The minimum deposit and withdrawal amounts are $10. The maximum a player can withdraw is $10,000 per week. VIP players are allowed to go beyond this limit. Once a player sends a withdrawal request, it will remain pending for 1 to 2 days. After approval, it will be processed anytime between instantly up to 3 working days, depending on the payment options chosen.

Mobile Gaming

The PlayGrand casino website can be accessed via a browser on iOS, Windows, and Android mobile devices. The mobile website is fully optimized and has a sleek interface and layout similar to the desktop version. A PlayGrand mobile casino app is also available, and it’s easy to navigate. The casino also has a desktop app, which is a plus.

Customer Support

To reach out to the customer support team, players can use live chat or send an email to [email protected]. The customer support team is available 24/7 to respond to questions and complaints.